Return Policy FAQs
1. Do you have a return policy? Can
I return my product after it has reached me?
Yes, G Print Technologies (http://www.gproshop.in) has a simple return policy under which you can return a
product received by you in a damaged or defective condition from the Gproshop.in.
There is a 48 hours return policy,
which means that you can request a return of the product within 48 hours of
receiving the product. Plus, the product to be returned must reach our
gproshop.in address within a maximum of 5 working days from the date of
delivery to you.
Gproshop.in retains the right to
examine whether the returned product is defective and/or damaged. In case the
returned product is not defective or damaged, the customer will be informed
about the same and the product has received will be returned to the shipping
address of the customer.
In case the returned product is
eligible for a replacement, gproshop.in will send the replacement to the same
shipping address of the customer, subject to the availability of the stock of
the product.
2. Are there specific conditions
under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange
under certain scenarios will NOT be accepted as given below:
|
i. |
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Request for return is made after
48 hours of receiving the product by you |
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ii. |
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Product is used or is not in its
original condition. |
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iii. |
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Products are returned without its original
packaging, freebies or accessories. |
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iv. |
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Product was damaged after
use/opening. |
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v. |
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Incidental damage due to
malfunctioning of the product. |
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vi. |
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Any consumable item which has been
used or installed. |
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vii. |
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Product with tampered or missing serial
number/IMEI number/UPC number. |
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viii |
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Missing manufacturer tag. |
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ix. |
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Any damage/defect which is not
covered under the manufacturer's warranty. |
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|
|
|
3. How do I return the product? Whom
should I contact in such a scenario?
It's very simple; within 48 hours of
receiving a product, you can request a return via e-mail at salesgprint01@gmail.com or over phone at our customer care number +919894811077
(10.00 a.m. to 6.00 p.m. / 6 days a week).
Please note that a replacement is
subject to availability of stock with our gproshop.in. In case a replacement
cannot be made, we will initiate a refund.
4. Do I need to return the product
in its original box/packaging?
Yes, it's important that the product
is sent back in its original packaging, original manufacturer tags, including
the box, manufacturer's packaging if any, and all other items originally
included with the product(s) delivered (including any free or complimentary
items).
5. What is the resolution offered in
case of returns?
In case of a return, possible
solutions are:
|
• |
Replacement of the product with a similar product (only if stocks are
available with our gproshop.in. |
|
• |
Refund of the price of the product (excluding the shipping
charges). (View our Refund Policy for details) |
|
|
|
6. Can I return any product
purchased from gproshop.in. Are there products
that can't be returned?
Yes. You can return any product when
damaged.
7. Is there a time frame within
which I have to notify Gproshop.in
to return the purchased products for a return/replacement?
If you wish to return or exchange a
product, you must intimate Gproshop.in within 48 hours of receiving the
product.
8. Do I need to send the product or
can it be collected from my address?
Yes, you need to send the product
and the product should reach within 5 working days .
Please ensure that the product that
is being returned is in original and unused condition, complete with the
original price tags, labels, original packing and invoice. Replacements are
subject to availability of stock with our Gproshop.in. In case a replacement is
not available, we will initiate a full refund.
9. Will I have to pay any charges
for the returns?
We do not charge extra for returns
and all replacements/pickups by us are done free of cost.
10. Will you refund the courier
charges if I send the product back to you at my cost?
No, In case, you return the product
via courier, we advise you to use a reputed courier company which allows online
consignment tracking. We would also mandate that you always take the proof of
delivery (POD) from the courier company for the product delivered to our Gproshop.in
as we could require this from you before processing the refund or replacement
of the product.