Refund Policy FAQ's
1. In which scenarios does GProShop issue refunds?
Refunds are issued by G Pro Shop only when products damaged during shipping.
Further Returns are not applicable on all the products displayed on Gproshop.in. Please refer to our Return Policy.
2. What is the amount that is refunded to me?
If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product.
3. How can I track the status of my refund after returning a product?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via SMS to your registered mobile number.
To check the updated status of your refund you can call our support number at 9894811077 (10.00 a.m. to 05.00 p.m./ 6 days a week). If you are a registered customer at www.gproshop.in, then you can also check the status of your refund in the 'My Account' section of our site.
4. How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number or via email at your registered email ID.
To check the updated status of your refund, you can call our support number at 9894811077 (10.00 a.m. to 05.00 p.m. / 6 days a week). If you are a registered customer at www.gproshop.in, then you can also check the status of your refund in the 'My Account' section of the site.
5. I've still not received the refund in my account even though GProShop customer care says that they have processed the refund. Why?
If you have received a mail/SMS from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organization for the same.
Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by GProShop customer care.
Alternatively, you can also check the status of your refund online at www.gproshop.in in the 'My Account' section.
6. How long will it take to process my refund if I opt for a refund after returning the product?
We will process your refund after receipt of the product by GProShop's Business Partner / Seller. You will get an e-mail/SMS from GProShop when your return is accepted and your refund is processed.
7. How and where will I receive my refund amount?
Refunds on GProShop are based on the mode of payment used to place the order initially.
8. Can I get a refund for a part of my order?
No. You can request refund for a part of your order if the order contains same product.
9. I wanted to return a product. Will GProShop refund the courier charges?
No, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking.